Capacity Management Activities; 1: Producing capacity plans, enabling service provider to continue to provide services of quality defined in SLA. This is largely a strategic role of matching the long-term capacity and demand – but there are also tactical and operations aspects to consider. Without capacity planning, an IT service provider can either spend excess costs for the realistic business requirements or fall short on … Support staff with the orientation of Capacity Management. Staff in Capacity Management is performing mandatory tasks for the Capacity Manager. Process owner is the Capacity Manager. Front Metrics Technologies Page 1 of 36 www.frontmetrics.com GENERAL Description This document establishes a Capacity Management process and procedures for Front Metrics Technologies. Process to be triggered by Change Management. This guideline will ensure the availability of services provided by the Government Radio Network (GRN) for NSW Government Agencies and ensure services meet customer performance expectations. It is involved in service strategy and service design, reviewing the data to ensu… Feasibility Study is provided by the expert team of the address service. 2. The "Evaluate Risk" process has been placed in the centre, since it drives the need for the other major processes. Potentially other process can provide input for the Capacity planning as well. Capacity management is the management of the limits of an organization's resources, such as labor force, manufacturing and office space, and inventory. Capacity Manager - Process Owner 1. 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Capacity Plan Monitoring is responsible for the monitoring and update of availability planing. capacity management as a process with wide dimension that sums up business; utility and asset capacity requirements to secure maximum utilization of assets to attain the acceptable standards of performance. how effective is the capacity management process of ITIL in the South African public sector? If a Capacity improvement is authorized and approved by Change Management, all actions functional descriptions and implementation procedures described in the improvement proposal need to be detailed, tested and approved in cooperation with the Change Management. Roles depending on the affected service are found in the Service Description. If a change proposal on Capacity process is classified the change needs to be planned as well. The Service Description including the service specific roles is delivered from the Service Portfolio Management. Capacity Management Activities. Capacity Management is the continuous and iterative process that monitors, analyses and evaluates the performance and capacity of the IT infrastructure and, with the data obtained, it optimizes the service or submits an RFC to Change Management. It brings the business and IT functions closer together and provides one of the three fundamental building blocks to delivering resources the organisation requires when they need them in a controlled and managed way. The main processes involved in capacity management are shown in Figure 1. Should it be necessary to use external staff, an approval of the budget responsible person is necessary. Many organizations are embracing ITIL as a model for best practices. This information is basis for the management reports, capacity plan and technical reports. Within this activity the Capacity section of the service design package is defined. The Plan describes the currently available capacity and the expected changes in the demand for IT services. Basic constrain of the capacity is to keep required SLAs balanced with reasonable costs and efforts. Within the documentation of the improvement proposal, the order and time line of actions need to be described. Capacity in this context can be disk space for file storage, processing power, memory, bandwidth and so on. IT Service Management GmbH In general three results of this activity are possible: The acting agent and the task owner is the Capacity Manager. Activity owner is the Capacity Manager. Capacity analysis as starting point, based on Service definitions, SLAs and patterns of business activity (PBA) helps to define the customer requirements on Capacity level. ITIL regards capacity management as a process associated with ensuring that cost-effective and time-sensitive capacity levels are allocated for IT services and the software and infrastructure associated with them. PDF | On Aug 2, 2017, Matteo Bracciotti published OPERATIONAL MANAGEMENT STUDY | Find, read and cite all the research you need on ResearchGate Ensure users are aware of the processes in place to maintain patient attributes, etc. Mehr…, ITIL 4 Foundation - auch als Inhouse-Schulung, Identifying and defining the internal and external Capacity requirements, Creating a Capacity chapter in the SLA and Service Description, Managing the implementation of Capacity actions, Evaluating the Capacity procedures and Capacity measures (including analysis of capacity peeks), Service: The Service which has to be (re)designed, Configuration Items: CI affected by the Change, Right dimension of Capacity avoiding overcapacity or capacity leaks, Definition of responsibilities between Capacity implementation and Capacity control activities and roles, Strong collaboration with customer and other service delivery processes, Exact and opportune analysis of capacity needs and actual level, Knowledge of state-of-the art technology, tools and methods, Each Change to the Capacity Plan has to be documented, Each Change to the Capacity Plan has to be published, Assure that staff understands and follow rules by auditing and teaching staff, trigger updates of the Capacity Plan if necessary, trend, forecast, model, prototype, size and document future business requirements, monitor, analyze, tune and report on service performance, establish baselines and profiles of user of services, manage demand for services, monitor, analyze, run and report ob the utilization of components, establish baselines and profiles of use of components, Number of Capacity Design Change Requests, Number of Changes to increase Performance, Each Capacity Design assistance Request must be recorded, The Capacity Design Agent has to document the request and result of the design request, The Capacity Design Owner has to control the Agent, The Capacity Design Agent has to coordinate his work with other Design Agents, The Capacity Design Requester has to be informed, Set the Capacity Design Owner to a member of the IT Capacity Management Staff, Set the Capacity Design Agent to a member of the Service Expert or Specialist Group, Design Capacity according to the Capacity Plan, Coordinate Capacity Design package with the activity „Capacity Design“ and other relevant Service Designer, Document in the Service Design package and fill out the Capacity Design Record, Capacity Design Package is finally neglected, Capacity Design Package is temporary refused and returned to the Capacity expert, for the improvement or optimization of the Feasibility Study, Set the Capacity Design Agent to Capacity Manager, Approve the Capacity Design Package and Documentation in the Capacity Design Record, On approval go to activity „approved – successful“, Go to control activity „new“ for a re-design of the Capacity Design Package OR. Set of targets, measures, reports and actions to establish, maintain and audit certain level of Capacity for a set of IT services for a certain time frame (year etc.). This actions are headed by Change Management. To introduce and maintain a required level of Capacity, as defined by the customer and senior management. Landaubogen 1 Information Capacity Management is dealing with the implementation and monitoring of a predefined Capacity level for the IT environment. The Change Management needs to be informed on the positive result of the testing and the data set status needs to be changed to waiting. SUPERUSER ROLE Assist with the initial set up of perspectives for staff. Capacity Manager is the process owner of this process. Munich Institute for This article entails what is capacity management, its significance, and the best practices to help you join the ranks of a well-managed business. Roles depending on the affected customer(s) are found in the Service Level Agreement. This activity, in cooperation with Change Management, is supporting the implementation and testing of Capacity improvements by designing, testing, implementing and testing the implementation again. It is for this reason that the other processes exist. Capacity management starts with the assumption that you’ll have an increase in demand over time. Too often overlooked, the ITIL Capacity Management process focuses on proactive management of capacity and performance. All the information obtained in these activities, and that generated by Capacity Management using that information, is stored… ITIL Capacity Management Custumer Prucess + Service Strategy + Service Transitiun + Service OPeratiun + Service Catalugue Management + Cuntinual Service ImPruvement + Service Level Management + Risk Management + Availability Management + IT Service Cuntinuity Management + Infurmatiun Security Management + Architecture Management The ITIL® Process Map: Officially … Fax +49 89 - 55 27 55 71 For all activities above detailed documents are necessary. Whether capacity management is achieved via software, hardware or manual means -- or a combination of any of those -- it relies on the interception of data movement metrics and the internal processes of individual components. Process agent is an expert assigned by „Capacity Staff“. His decision is based on the cost expectations and the Capacity Definition. Capacity Plan Definition is dealing with definition of. If a Capacity change is approved for the implementation Change Management is assigning Capacity Management respectively the sub-process Build – Test – Implement – Assistance for. The entire process of matching the right skill set to the right job, ensuring optimal utilization of the workforce, and minimizing hiring/firing cycles constitutes capacity management. It’s about measuring performance and comparing it to requirements that are set in Service Level Agreements (SLAs) or Service Level Requirements (SLRs). following graphic illustrates capacity and performance management processes. In case of negative test results, the testing can be aborted (test status needs to be set on canceled) or transferred again in the activity consolidation. Home > Wissen > ITIL Wiki & Prozesse > Capacity Management. With Capacity Management we can transform the business areas view of IT service management. It can all be in the Capacity Management process but delegated. And he helps customers understand why to do capacity management. Tel. Some of that can be approached by delegating certain roles to architects, subject matter experts, and day-to-day BAU operations roles. ITIL®’s Capacity Management process is so large that it would be foolish for a capacity manager role to take it all on. Most IT hardware products ship with applications that can extract basic performance information. As the usage of IT services change and functionality evolves, the amount of central processing units (CPUs), memory and storage to a physical or virtual … A purposive sampling method was used to collect data through interviews of ICT officials in Pretoria and Western Cape regions. PDF | On Feb 21, 2018, Magnus O. Igbinovia and others published Knowledge management: processes and systems | Find, read and cite all the research you need on ResearchGate In a bank, capacity management plan is a calendar based data store that keeps track of: workload identities, forecasts, and resource access quality of service requirements; resources that are associated with a pool; and assignments of workloads to human resources (Kolev and Paiva, 2008). Test of the functionality of live-system – „Does the system perform the functions defined in, Support creation of implementation plan including fallback plan, Support test of implementation including fallback plan, Support post implementation review and test, Consult Change Management on Fallback Execution, Support fallback implementation if necessary. He’s been working in the capacity management space for 15 years, with a focus on understanding the business drivers for capacity management. As such, it is a critical process. capacity management in the cloud computing and machine learning era. Detailed planning of the proposal is part of the Implementation sub-process. A particular problem is that both the capacity and demand vary over time. Service Capacity Management focuses on management, control and prediction of end-to-end performance of live IT services usage and workloads. Then you’ll need to acquire and implement tools that can do infrastructure monitoring, data collection, automated reporting, analytics, and modeling. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2). Afterwards the implementation should be assisted to provide help in case of emergency or implementation issues. In coordination with the Post Implementation Review of the Change, Capacity Management helps to test the implementation from the capacity point of view. Chapter 7: Capacity Planning and Management Learning Outcomes After reading this chapter you should be able to: • Define and measure capacity and appreciate the factors that influence it. Wir inspirieren sie zum aktiven Lernen und initiieren so Veränderungsprozesse durch aktive Förderung. Capacity Management can be defined as agent by Change Management for some implementation steps. The Capacity Management process is to help you ensure that the components of the ICT infrastructure have enough capacity to enable the services that end-users require. The quality of an organization’s Capacity Management can make or break its reputation with its customers. The capacity management process should cover the operational and development environment which includes the hardware, networking equipment, peripherals, software and human resources. aims to influence the demands for capacity, analysis, monitoring, tuning and implementing of CIs/Services via Change Management, considers the hardware needed to run new or changed applications, is used to forecast the behavior of the infrastructure. Capacity management is responsible for planning the capacity of a process. Capacity management is balancing the requested level of capacity by customer with the operating resources and planned resources. Capacity management makes sure that the IT resources and planned and scheduled to deliver a level of service which is consistent and matched to the present and future needs of the business. Capacity Auditor is providing the verification of capacity plan. Remarks A: Accountableaccording to the RACI Model: Those who are ultimately accountable for the correct and thorough completion of the Capacity Management proces… If a capacity transition assistance is requested by Change Management the following 2 artifacts need to be defined: Following aspects need to be addressed within a Feasibility Study: Feasibility Study is based on high level planning and should not addressed detailed planning due to the possibility that the proposed change will not be accepted. Detailed definition of test procedures and documents for the Capacity improvement, 1. Information Capacity Management contributes to an integrated Service Management approach by achieving the following activities: IT Capacity Management Process is controlled by the Capacity Manager. Sub process Design in Capacity Management is responsible for the initial planning or planning of optimizations of the Capacity process. Appendix A, UNIX Server Performance Data Collection Techniques, focuses on vmstat, sar, and iostat; and turning their output to csv format. The study adopts a qualitative approach based on primary and secondary data. The Test is split up in two main test areas: If both testing areas (see above) are positive, the data set is set in status enabled. Internal, minimal Capacity requirement is named IT basic capacity leve… Services are monitored to gather data, which identify trends and indicate exceptional conditions. He considers all resources required to deliver the service, and plans for short, medium and long term business requirements. process. This chart illustrates the Capacity Management Transition process and its activities. Processes usually cover performance management, capacity planning, modeling, performance data collection, storage, and reporting, and new application and major upgrade sizing. It also covers the day to day network performance and capacity, including long term trend analysis and forecasting. The Service Level Agreement for the customer specific roles is maintained by the Service Level Agreement Management. Chapter 15, Auditing the Capacity Management Process, how to ensure the capacity management process is kept on track and fit for purpose. The CDB contains technical information, business information, service related data and financial information relevant for Capacity Management. The enterprise has encoun-tered rapid … Detailed definition of implementation instructions for the Capacity improvement. Capacity planning forms part of the capacity management process within the ITIL foundation framework and it’s included in many ITIL foundation practice exams.Capacity management is a key process in the Service Design stage of the ITIL lifecycle. The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. This chart illustrates the Capacity Management Design process and its activities. performance and capacity management of government owned trunked radio networks. +49 89 - 55 27 55 70 In cases of a failed tests, the Change Management has to decide if the fallback plan has to be executed or the implementation can be accepted despite any issues in testing. Capacity Manager can delegate tasks to specialized staff. Capacity and performance management also has its limitations, typically related to CPU and memory. 81373 München Capacity analysis as starting point, based on Service definitions, SLAs and patterns of business activity (PBA) helps to define the customer requirements on Capacity level. • Evaluate and apply the different strategies for matching capacity with demand in the short, medium and long term. This sub-process is often found in the Network Operations Center (NOC) or similar facility. This process is built on several sub-processes, including business capacity management, service capacity management, component capacity management, and capacity management reporting. Internal, minimal Capacity requirement is named IT basic capacity level. Purpose The purpose of this process is to establish a Capacity Management process for the Front With this activity the Capacity Manager decides on the Capacity Design Package. The Role of Capacity Management. The following table describes several activities involved in Capacity Management Process − Sr.No. Testing documentation hast to address the test design and assure effectiveness of the test. Tellingly, ITIL then divides capacity management into business capacity management, service capacity management, and component capacity management. The capacity management process relies on the key concept of a capacity management plan. The process is initiated by Change Management. This chart illustrates the Capacity Management Planning process and its activities. Test of the implementation – „Does the provided document describe the right implementation actions in the right implementation time order?“, 2. For the Capacity Management following factors can be defined as CSF: Capacity Manager has to regard the CSFs and to define and implement measures to fulfill the process success. This activity is performed by expert staff assigned by Capacity Staff. These processes share common activities, such as modeling, workload management, analysis, and optimization.` Business capacity managementis the sub-process that turns the needs of the business into IT service requirements. Auditor should be altering an external and internal resource to provide independent and reliable audit. Implementation activities are fulfilled and headed by Change Management – Capacity Management is only assisting and supporting regarding the Capacity aspects and functions. The capacity of a process is the maximum amount that it can produce in a given time. Additional Capacity requirements of the customer has to be defined on individual base. Go to control activity „approved – unsuccessful“ for final abortion. • Assess the difficulties of matching capacity to demand. It provides critical support for many other processes, such as Availability, Service Level, Financial, Problem, and more. 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